White Papers and eBooks

Mobile App Shielding: How to Reduce Fraud, Save Money, and Protect Revenue: This white paper makes the business case for application shielding technology by explaining its value from both an efficiency and security perspective.

Beyond Business Continuity: The New Normal in Remote Banking and Insurance: At the outset of the COVID-19 pandemic, businesses were required to quickly pivot to remote work and digital channels. This white paper details the top financial processes to digitize with e-signatures and digital identity verification technology.

Bring a Human Connection to Remote Banking, Insurance, and Financial Services: This eBook describes how the OneSpan Sign Virtual Room solution can recreate the power of the face-to-face meeting in end-to-end digital processes.

Adaptive Authentication: Superior User Experience and Growth through Intelligent Security: This white paper explores innovations in authentication technology. Intelligent Adaptive Authentication combines responsive step-up authentication with machine learning to create a profile of behavior.

Case Studies

Eagle Bank Launches Software Authentication for New Customers: This mid-sized bank cut their customer onboarding time from four days to five minutes with software authentication.

Major Car Brand Takes Hassle Out of Auto Financing: This leading automotive financier saw massive productivity gains by cutting processing times by up to 70%.

How a Top-tier US Bank Digitally Transformed Supply Chain Financing: In the early stages of the pandemic, this bank launched an online enrollment process for supplier financing, a service enabling large-scale buyers to offer their suppliers more streamlined invoice payments through the bank.

Additional Longform Content from Mindsight

Happier Agents, Happier Customers: In this white paper, I interviewed three veteran contact center managers and discuss what improvements contact center managers can make in their organization to reduce agent turnover.

Modernizing Your IT Environment with Software Defined Networking: A white paper concerning an emerging technology in the data networking discipline known as software defined networking.

Moving Away from Tape: A Mindsight White Paper: Companies have been slow to adopt the cutting edge data backup technologies. This ebook lays out the case for a backup upgrade and the various advantages and considerations for doing so.

Call Center Strategy 102: How to Synergize Your Customer Service and Marketing Strategies on Social Media: This ebook lays out several strategies to coordinating a social media strategy between marketing and customer service teams. I discuss each of the main social media channels an the best way to divide labor between your two teams.